Due to the personal care nature of our products, items cannot be returned or exchanged. However, we work diligently to ensure customer satisfaction. Please inspect your order upon receipt and contact us immediately if any items are defective, damaged, or if you have received the wrong item so that we can evaluate the issue and make it right. Please contact us at firstname.lastname@example.org with any have questions or concerns about your specific item. Please include your order number/proof of purchase, product name, a brief description of the issue, and any pictures or videos. We may or may not provide a shipping label for return with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Items should be unused and in their original packaging. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well.